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Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your access to and use of LOOP (the "Service"). By using the Service, you agree to these Terms.

1. Your Account

  • You must be at least 13 years old to use the Service.
  • You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
  • You must provide accurate account information and keep it current.

2. Acceptable Use

You agree not to: misuse or attempt to gain unauthorized access to the Service; upload unlawful, infringing, or harmful content; attempt to disrupt or overload our systems; scrape or reverse-engineer the Service; or use it to violate any applicable law.

3. Your Content

You retain ownership of the feedback data you upload. You grant us a limited license to store, process, and transmit that data solely to provide the Service. You represent that you have the rights to upload and share any content you submit.

4. AI-Generated Content

The Service uses AI to generate summaries and insights. AI outputs are provided as-is, may be incomplete or inaccurate, and should be reviewed before acting on them. AI outputs do not constitute professional advice.

5. Fees and Payment

Paid plans are billed in advance on the terms agreed at purchase. Prices may change with notice. Fees are non-refundable except where required by law.

6. Termination

You may stop using the Service at any time. We may suspend or terminate access for violations of these Terms. On termination, you may export your data during a reasonable wind-down period.

7. Disclaimers and Liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, our total liability arising from the Service is limited to the amounts you paid us in the twelve (12) months preceding the claim.

8. Changes

We may update these Terms from time to time. We will post the updated Terms here with a revised date. Continued use of the Service after changes constitutes acceptance.

9. Contact

Questions about these Terms? Contact us at legal@loop.app.