Turn Customer Feedback Into Better Product Decisions
Analyze customer feedback from support tickets, app reviews, surveys, emails, and conversations. Discover trends, sentiment, recurring issues, and AI-generated insights from one intelligent platform.
10K+
Companies
2M+
Feedback Processed
99.9%
Accuracy
Trusted by product teams worldwide
Customer Intelligence Dashboard
Monitor customer feedback, AI insights, sentiment and trends in real time.
Total Feedback
12,847
Positive Sentiment
7,312
Negative Sentiment
2,140
Neutral Sentiment
3,395
Feedback Volume Over Time
Last 7 days
Sentiment Distribution
This week
Everything you need to understand your customers
Transform customer feedback into business growth using AI.
AI Feedback Classification
Auto-categorize every signal into themes, intents, and impact in real time.
Sentiment Analysis
Understand how customers feel across channels, segments, and releases.
Theme Detection
Surface recurring topics, complaints, and requests as they emerge.
Trend Monitoring
Track shifts week-over-week with anomaly alerts on critical themes.
Ask LOOP AI
Chat with all your feedback. Get answers cited from real customer voice.
Smart Reports
One-click executive reports built from the insights that move metrics.
Chat with Ask LOOP
Ask questions, uncover trends, and get instant insights from your customer feedback — the same experience as the product chat.
Hello! I'm LOOP AI
Ask me anything about your feedback data. Here are some suggestions:
How it works
Four steps from raw feedback to decisions.
Collect Feedback
Connect support, reviews, surveys, and chats in minutes.
Analyze With AI
LOOP classifies sentiment, intent, and themes automatically.
Detect Trends
Spot emerging issues and opportunities before they scale.
Generate Reports
Share insights with stakeholders in one click.
Loved by product teams
“LOOP collapsed a week of feedback triage into a morning. We finally ship what customers actually ask for.”
Mira Chen
Head of Product · Northwind
“The theme detection is uncanny. We caught a churn signal three weeks before it hit our dashboards.”
Daniel Okafor
VP Customer Experience · Fluxly
“Ask LOOP is the closest thing to a research assistant we've ever had. Cited, fast, accurate.”
Priya Raman
Director of Research · Lumen
Frequently asked questions
Support tickets, app reviews, NPS/CSAT surveys, sales calls, emails, social, and any custom source via API.
LOOP achieves 99.9% classification accuracy on sentiment and themes, validated against human-labeled datasets across industries.
Yes. We use enterprise-grade encryption, SOC 2 compliance, and offer SSO, SCIM, and DPA for Enterprise customers.
Absolutely. There are no long-term contracts on Starter or Professional plans. Cancel with one click from your settings.
Professional plans include guided setup. Enterprise customers receive a dedicated CSM and custom onboarding program.
Ready to turn customer feedback into business growth?
Join 10,000+ teams using LOOP to ship what customers actually want.